Shipping & Delivery Policy

This Shipping & Delivery Policy applies to products purchased from Mila Creative Studio.

Digital Products

Digital products do not require physical shipping.

Where a product is described as a digital download, the files will be delivered electronically through the method stated at checkout or in your order confirmation.

Please make sure the email address entered at checkout is correct.

If you experience a problem receiving or accessing your digital files, please contact Mila Creative Studio through the Contact page and I’ll be happy to help.

Physical Products

Where physical products are available, shipping options, costs and estimated delivery timeframes will be shown at checkout where applicable.

Product pages may also include additional information about production or processing times, particularly for personalised or made-to-order products.

Please note that processing time and delivery time are separate. An estimated delivery timeframe begins after an order has been prepared and dispatched.

Processing Times

Processing times may vary depending on the product.

Ready-to-ship items and personalised or made-to-order items may have different processing times. Any important product-specific timeframe will be stated in the relevant product description.

If there is a significant unexpected delay with your order, Mila Creative Studio will contact you using the details provided at checkout.

Delivery Timeframes

Delivery dates and timeframes provided on the website are estimates unless expressly stated otherwise.

Mila Creative Studio will take reasonable steps to ensure orders are delivered within the timeframe communicated to you, or within a reasonable time where no specific timeframe has been agreed.

Under New Zealand consumer law, where a retailer arranges delivery, the retailer remains responsible for ensuring the order reaches the customer in acceptable condition and within the agreed or reasonable timeframe. Protección al Consumidor

Tracking

Where tracking is available for a physical order, tracking information may be provided after the order has been dispatched.

Not every shipping service or product may include tracking. Any relevant delivery information will be provided at checkout or with your order confirmation where available.

Incorrect Delivery Addresses

Customers are responsible for checking that the delivery address entered at checkout is complete and accurate.

If you notice an error, please contact Mila Creative Studio as soon as possible.

If an order has already been dispatched before the address can be corrected, additional delivery or redelivery costs may apply where appropriate.

Delayed, Missing or Damaged Orders

If your order is significantly delayed, appears to be missing, or arrives damaged, please contact Mila Creative Studio rather than contacting the courier first.

Where Mila Creative Studio has arranged the delivery, I will work with the delivery provider to investigate and resolve the issue.

New Zealand Consumer Protection guidance confirms that retailers are responsible for sorting out delivery problems with the carrier they arranged. Protección al Consumidor

Please keep the product, packaging and any relevant photos if an item arrives damaged, as these may help with the investigation.

New Zealand Shipping

Available New Zealand shipping methods and charges will be displayed at checkout for eligible physical products.

Any free-shipping offers, minimum-spend requirements or product exclusions will be clearly stated when applicable.

International Shipping

International shipping availability may vary by product and destination.

If international shipping is available, the applicable delivery options and charges will be shown at checkout where possible.

International customers may be responsible for customs duties, import taxes, brokerage charges or other fees imposed by the destination country. These charges can vary by destination and are outside Mila Creative Studio’s control unless expressly included at checkout. Shopify recommends making possible import and customs charges clear to customers before purchase. Shopify Help Center

Returns

Shipping costs and responsibilities relating to returns are covered separately in the Mila Creative Studio Return & Refund Policy.

Nothing in this Shipping & Delivery Policy limits any rights or remedies available to you under the New Zealand Consumer Guarantees Act or other applicable consumer law.

Contact

If you have questions about delivery, digital access or an order, please contact Mila Creative Studio through the Contact page on this website.